Privacy Policy

1. Introduction

Welcome to Coreply ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reddit customer discovery and AI reply generation service.

By using Coreply, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you sign up, we collect your name and email address through Google OAuth authentication.
• Project Data: Product descriptions, keywords, target subreddits, and competitor information you provide for your discovery projects.
• Website Content: If you provide your website URL, we may analyze publicly available content to better understand your product.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our service, including features used and actions taken.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

2.3 Reddit Data

We access publicly available Reddit posts and comments through the official Reddit API. We do not access your personal Reddit account, and you never need to connect your Reddit account to Coreply. All Reddit data we process is publicly available information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Scan Reddit for posts matching your specified keywords and subreddits
• Generate AI-powered reply suggestions using your product information
• Analyze and classify post intent to help prioritize opportunities
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience
• Protect against fraudulent or unauthorized activity

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We work with third-party services (hosting, analytics, AI providers) that help us operate our service. These providers are bound by confidentiality obligations.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with your explicit consent.

5. Third-Party Services

Our service integrates with the following third-party services:

• Google OAuth: For secure authentication
• Supabase: For database and authentication services
• Reddit API: For accessing public Reddit content
• Anthropic (Claude): For AI-powered reply generation
• Netlify: For hosting and deployment

Each of these services has their own privacy policies governing the use of your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes. You may request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your personal information

To exercise these rights, please contact us at the email address below.

9. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookies through your browser settings, though disabling cookies may affect service functionality.

10. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: sanjaygodarabkn@gmail.com